Industries
Healthcare
Healthcare is rapidly creating innovations in patient communications for more
than just appointment reminders Customers are driving this innovation. Their finding that services that help
manage their lives and be more productive are quite useful, particularly if such reminders are set up to reach
them "Where I Am"> - for example, via cell phone. And because it is 2 Way
Communication, Text Messaging has been extremely effective in reducing appointment
no shows, increasing patient compliance, and even keeping medical staff immediately updated.
According to the MGMA (Medical Group Management Association), the average missed
appointment rate is between 18 and 22 percent. This translates into an average
loss in revenue of $138,000 per practitioner, per year, due to missed appointments
alone. And, using SMS text messages is an approved communications channel within
HIPPA Privacy Rules. The HHS has made it clear that appointment reminders are allowed without authorizations,
because they are considered part of the treatment
HHS Questions & Answers. Studies over the
past decade have consistently proven that an effective automated patient appointment reminder application will
substantially decrease patient no-shows and cancellations and generate increased revenue.
A Medicaid managed care organization uses cell phone text messaging to remind members with type 2 diabetes to get regular blood glucose testing, leading to a significant increase in the percentage of members receiving tests on a regular basis. GoLiveSMS is working with Healthcare providers on applications that improve compliance with specific treatment programs and more. Contact us for more details